Terms and Conditions

Last updated: 10th March 2025

Welcome to Pledge Panda! These Terms and Conditions (“Terms”) govern your use of our platform. By accessing or using Pledge Panda (“the Platform”), you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. About Pledge Panda

Pledge Panda is an online platform designed to connect individuals looking to offer their time and skills with those requesting tasks, while raising money for charities and community projects. We act as a facilitator, enabling users to pledge donations in exchange for tasks being completed.

2. User Responsibilities

2.1 Eligibility

• You must be at least 18 years old to use this Platform.
• By using the Platform, you confirm that all information you provide is accurate and complete.

2.2 Acceptable Use

You agree not to:

• Use the Platform for unlawful, fraudulent, or misleading activities.
• Post or request illegal, offensive, or inappropriate services.
• Misrepresent yourself, your skills, or your charity.
• Engage in harassment, discrimination, or any form of harmful behavior.
• Share or misuse any personal data obtained through the Platform.

2.3 Transactions & Payments

• Users offering services (“Helpers“) do so voluntarily, and payments go directly to the selected charity.
• Users requesting services (“Task Posters“) pledge a donation to a cause in exchange for a task being completed.
• Once a donation is pledged, it is non-refundable unless a dispute is raised and resolved in the Task Poster’s favor.
• Pledge Panda does not handle funds directly; payments are processed through third-party payment providers.

3. Our Role and Responsibilities

• Pledge Panda is a facilitator, not a service provider. We do not oversee, manage, or guarantee the quality of work completed.
• We do not verify users beyond basic sign-up details and encourage users to exercise their own discretion when engaging with others on the Platform.
• We reserve the right to remove any user or listing that violates these Terms or is reported for misconduct.

4. Disclaimers & Liability

4.1 No Guarantees

• Pledge Panda does not guarantee the completion of tasks, the quality of services, or the reliability of users.
• We are not liable for any loss, damage, injury, or disputes arising from interactions on the Platform.
• Users engage at their own risk and are responsible for carrying out necessary due diligence before agreeing to a task.

4.2 Third-Party Services & Charities

• Pledge Panda partners with third-party charities and payment processing providers. We do not control their actions and are not responsible for any issues arising from donations or financial transactions.
• Any disputes regarding donations must be resolved between the user and the charity.

5. Dispute Resolution

We encourage users to resolve disputes directly between themselves. However, if a dispute cannot be resolved, users may contact Pledge Panda at hello@pledgepanda.co.uk with details of the issue.

Pledge Panda may, at its sole discretion, review disputes, but we do not guarantee refunds or involvement in all cases.

Refunds may be considered if:

• A Helper fails to complete a task after an agreed deadline.
• A task is completed poorly or unsatisfactorily, and both parties agree to a refund.
• A donation is made in error and no task has been assigned.

All refund decisions are at the discretion of the charity and/or the payment provider.

6. Account Termination & Suspension

We reserve the right to suspend or terminate your account if:

• You breach these Terms.
• You engage in fraud, abuse, or suspicious activity.
• We receive multiple complaints about your behavior.

Pledge Panda also reserves the right to permanently ban users who repeatedly violate our policies.

7. Privacy & Data Protection

• We collect and process your personal data per our Privacy Policy.
• By using the Platform, you acknowledge that certain public posts (e.g., task listings) may be visible to other users.
• We will not share your personal data with third parties without your consent, except where required by law.

8. Changes to These Terms

Pledge Panda may update these Terms from time to time. Continued use of the Platform after changes means you accept the updated Terms.

9. Contact Us

For any questions or concerns about these Terms, please contact us at hello@pledgepanda.co.uk.

Updated ‘Information We Collect’ Section (GDPR-Compliant)

1. Personal Information You Provide to Us

We collect personal information that you voluntarily provide when:

• You create an account or register on our platform
• You express interest in our services, make a pledge, or donate
• You participate in activities on the website (such as posting tasks or offering services)
• You contact us for support or inquiries

The personal information we collect may include:

• Names and Contact Details – Your full name, email address, postal address, phone number.
• Account Credentials – Passwords, password hints, and security information used for authentication.
• Payment Data – Payment information required to process transactions, such as credit/debit card details. (Note: We do not store full payment card details; payments are securely processed via third-party providers.)
• Profile Information – If you create a user profile, we may collect additional data such as skills you offer, task history, and preferences.

2. Information We Collect Automatically

When you visit, use, or navigate our website, we automatically collect certain data through cookies and similar technologies. This does not reveal your personal identity but may include:

• Technical Information – IP address, browser type, operating system, device information.
• Usage Data – How you interact with our website, pages visited, time spent on pages, and navigation patterns.
• Location Data (if enabled) – We may collect approximate location information to improve user experience.

Why We Collect This Information:
This data helps us:

• Improve website performance and security
• Monitor usage trends and analytics
• Enhance our services and user experience

3. How We Use Your Data (Legal Basis for Processing)

We process your data only where permitted under UK GDPR, based on the following legal grounds:

• Consent – When you opt-in to communications or enable cookies.
• Contractual necessity – When processing is required to provide services you request (e.g., handling pledges and donations).
• Legitimate interest – To improve user experience, ensure security, and analyze platform performance.
• Legal compliance – When required to meet legal or regulatory obligations.

4. Data Retention & Your Rights

We retain your data only as long as necessary for business and legal compliance purposes. Under UK GDPR, you have the right to:

• Access your data – Request a copy of the personal information we hold.
• Rectify inaccuracies – Request corrections to incorrect or incomplete data.
• Request deletion – Ask us to delete your data, subject to legal requirements.
• Withdraw consent – Opt-out of marketing or withdraw consent where applicable.
• Object to processing – Request that we stop processing your data under certain conditions.

5. Sharing of Data with Third Parties

We may share personal data with trusted third parties for the purpose of processing payments, analytics, and service functionality. This includes:

• Payment processors – For secure transactions.
• Service providers – For website maintenance, analytics, or marketing (if opted in).
• Legal and compliance requirements – If required by law or to prevent fraud.

We never sell personal data to third parties.

6. Cookies & Tracking Technologies

We use cookies to improve your experience. By using our site, you agree to our [Cookie Policy] which details how to manage your preferences.

7. Contact Us

For any privacy-related queries or to exercise your rights, please contact hello@pledgepanda.co.uk

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

Uses of Information

• To Facilitate Account Creation and Logon Process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
• To Post Testimonials: We post testimonials on our website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial.
• To Request Feedback: We may use your information to request feedback and to contact you about your use of our website.
• To Enable User-to-User Communications: We may use your information in order to enable user-to-user communications with each user’s consent.
• To Manage User Accounts: We may use your information for the purposes of managing our account and keeping it in working order.
• To Send Administrative Information to You: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To Protect Our Services: We may use your information as part of our efforts to keep our website safe and secure (for example, for fraud monitoring and prevention).
• To Enforce Our Terms, Conditions, and Policies for Business Purposes, to Comply with Legal and Regulatory Requirements or in Connection with Our Contract.
• To Respond to Legal Requests and Prevent Harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.

Third-Party Sharing

We only share information with the following categories of third parties:

1. Ad Networks
2. Cloud Computing Services
3. Data Analytics Services
4. Payment Processors
5. Retargeting Platforms

We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organization apart from us. They will hold it securely and retain it for the period we instruct.

Cookie Policy

Last updated: 10th March 2025

Pledge Panda (“we,” “us,” or “our”) uses cookies and similar tracking technologies to enhance your experience on our website. This Cookie Policy explains what cookies are, how we use them, and how you can control your cookie preferences.

1. What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites function properly, remember user preferences, and provide insights into website performance. Some cookies are essential, while others help us improve your experience.

2. How We Use Cookies

We use cookies to:

• Ensure the website functions correctly
• Improve your user experience
• Understand how visitors use our website
• Provide relevant content and offers
• Maintain security and prevent fraud

3. Types of Cookies We Use

Essential Cookies (Strictly Necessary)

These cookies are necessary for the website to function and cannot be disabled. They include:

• Session cookies to keep you logged in
• Security cookies to protect user data
• Cookies that enable basic website functionality

Analytics Cookies

These cookies help us understand how visitors interact with our site by collecting anonymous data. Examples include:

• Google Analytics (tracks user behaviour and traffic)
• Performance tracking tools

Advertising & Marketing Cookies

These cookies are used to personalise ads and measure their effectiveness. We use them to:

• Show relevant promotions based on your interests
• Prevent repeated display of the same advertisements

Functional Cookies

These cookies enhance the user experience by remembering preferences and settings, such as:

• Language and location preferences
• User-specific settings

4. Managing Your Cookie Preferences

You can manage your cookie settings at any time by:

• Adjusting your browser settings to block or delete cookies
• Using the cookie banner on our website to accept or reject certain cookies
• Opting out of targeted advertising via services such as YourAdChoices

Please note that blocking essential cookies may impact your ability to use certain website features.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

6. Contact Us

If you have any questions about our Cookie Policy, please contact us at:
📧 Email: hello@pledgepanda.co.uk
📍 Address: TBC